Policies & contact

Last updated 16 August 2026. Plain English, no small print — if anything here is unclear, message us and we'll explain rather than point at a clause.

Who you're buying from

Indian e-commerce rules require us to tell you exactly who is selling to you, and how to reach a real person if something goes wrong. That's all below.

Business name: BarkAndMeow
Legal status: Sole proprietorship
Proprietor: Ankit Chandna
Registered address: Metro Pillar no. 771, Plot-1, 2nd Floor, Corner, Shisha Godam Rd, above Pizza Wings, Dwarka Mor, New Delhi, Delhi 110059
WhatsApp & phone: +91 97170 43969
Email: support@barkandmeow.in
Grievance officer: Ankit Chandna — same phone and email as above. We acknowledge complaints within 48 hours and aim to resolve them within 30 days.

We reply to messages within 24 hours, usually much sooner. We're a small operation, not a 24/7 call centre, and we'd rather say so than pretend otherwise.

Returns & exchanges

You have 7 days from delivery to start a return. Message us on WhatsApp — no form to fill in.
Items must be unused, unwashed, and in their original packaging with any tags attached.
If we got it wrong — damaged, faulty, or not what you ordered — we cover return postage and send a replacement or full refund. Send us a photo and we'll sort it.
If you changed your mind — return postage is yours to cover.
For hygiene reasons we can't accept returns on opened treats or food, used grooming tools that touch skin, or anything soiled.
Sizing exchanges on collars and harnesses are free within the return window — we'd rather your pet had one that fits.

Refunds

Once the returned item reaches us and we've checked it, your refund goes out within 7 working days.
Refunds go back to the UPI ID or account you paid from. We don't issue store credit unless you'd prefer it.
Delivery charges are refunded only when the fault was ours.
If an order is cancelled before dispatch, you get the full amount back, delivery included.

Shipping

We ship within India only at present.
Dispatch takes 2-3 working days; delivery usually 5-8 working days depending on your PIN code.
Delivery is free on orders over ₹999. Below that it is a flat ₹99 anywhere in India — the same whether you're in Delhi or Dimapur. We confirm the total on WhatsApp before you pay, so there's never a surprise at the end.
You get a tracking number in the same WhatsApp chat as your order.
If a parcel is lost in transit, that's our problem to chase, not yours. Tell us and we'll replace or refund.

Prices

All prices are in Indian Rupees and include applicable taxes.
Where we show a struck-through price, that is the genuine maximum retail price printed on the product. We don't invent an inflated "original" to manufacture a discount.
We are a sole proprietorship trading below the GST registration threshold, so we do not currently charge GST or issue GST invoices. We'll update this the moment that changes.

Privacy

We collect as little as possible, because there's very little we need.

What we hold: your name, delivery address, phone number, and what you ordered. That's it.
Where it lives: in our WhatsApp chat with you and in our own order records. We don't run accounts, so there's no password of yours to leak.
Who else sees it: only the courier, and only the name, address and phone needed to deliver your parcel.
Payments: handled entirely through UPI. We never see or store your card, bank or UPI credentials.
We never sell your data or add you to marketing lists you didn't ask for.
To be forgotten: message us and we'll delete your details, apart from what we're required to keep for tax records.
This site sets no cookies at all — no advertising, no tracking, no analytics scripts. There is no Google Analytics, Meta pixel or similar on any page.
Server logs: like every web server, ours records each page request with the IP address, the page, the time and the browser type. We use this only to count how many people visited and which pages they read. The logs are deleted automatically after 14 days and are never shared or combined with your order details.

Terms of use

Placing an order over WhatsApp is an offer to buy. The sale is confirmed once we've accepted it and taken payment — that way we never charge you for something that turned out to be out of stock.
We photograph our own products, but screens vary, so slight colour differences are possible.
Product descriptions are written to help you choose. They are not veterinary advice — if your pet is unwell, please see a vet.
We sell accessories, toys, grooming items and similar. We do not sell prescription medicines.
If we've made a pricing error, we'll tell you before taking payment and you're free to walk away.
These terms are governed by Indian law, with courts at New Delhi having jurisdiction.

Grievance officer

The Consumer Protection (E-Commerce) Rules require every seller to name someone who handles complaints. For a shop this size that's the proprietor:

Name: Ankit Chandna
Email: support@barkandmeow.in
WhatsApp: +91 97170 43969
Address: Metro Pillar no. 771, Plot-1, 2nd Floor, Corner, Shisha Godam Rd, above Pizza Wings, Dwarka Mor, New Delhi, Delhi 110059

We acknowledge complaints within 48 hours and aim to resolve them within one month. If we can't, you can escalate to the National Consumer Helpline on 1915 or at consumerhelpline.gov.in.