Talk to us
There's no call centre and no live-chat bot. Messages go to one person, and they're usually answered the same day.
+91 97170 43969
Fastest way to reach us, and the only way to place an order. Good for sizing questions, stock checks and order updates.
Open WhatsAppsupport@barkandmeow.in
Better for anything with attachments — a photo of a damaged item, or a return request you'd like in writing.
When we reply
Within 24 hours
Usually much sooner during the day. We don't claim 24/7 support, because one person can't provide it and we'd rather not pretend otherwise.
What to include in your message
It saves a round trip if your first message has these:
- For a sizing question — your pet's breed, rough age, and the neck or chest measurement in inches or centimetres.
- For an order — the item name, quantity, your delivery PIN code, and whether you'd like UPI or cash on delivery.
- For a return or a problem — the order date, what arrived, and a photo if something is damaged or wrong.
Grievance officer
Under the Consumer Protection (E-Commerce) Rules, a seller has to name someone who handles complaints. For a shop this size, that's the same person who packs the parcels:
- Name
- Ankit Chandna
- support@barkandmeow.in
- +91 97170 43969
- Address
- Metro Pillar no. 771, Plot-1, 2nd Floor, Corner, Shisha Godam Rd, above Pizza Wings, Dwarka Mor, New Delhi, Delhi 110059
Complaints are acknowledged within 48 hours and resolved within one month. If we can't resolve something, you're entitled to escalate to the National Consumer Helpline on 1915 or at consumerhelpline.gov.in.